General Terms and Conditions with Customer Information
Table of Contents
1. Scope of Application, Definitions
2. Services Provided by the Provider
3. Conclusion of the Contract
4. Right of Withdrawal for Consumers
5. Prices and Payment Terms
6. Eligibility to Participate, Transfer of the Contract
7. Failure to Meet the Minimum Number of Participants
8. Changes to or Cancellation of the Event
9. Contractual Right of Withdrawal (Cancellations)
10. Materials
11. Liability
12. Governing Law
13. Alternative Dispute Resolution
1) Scope, Definitions
1.1 These General Terms and Conditions (hereinafter “GTC”) of Yannick Rudolph, operating under the name “Yannick Rudolph Moderation und Psychologie” (hereinafter “Provider”), apply to all contracts for participation in coaching sessions (hereinafter “Events”) that a consumer or business owner (hereinafter “Customer”) enters into with the Provider regarding the Events presented on the Provider’s website. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 A “consumer” within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.
1.3 An “entrepreneur” within the meaning of these Terms and Conditions is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the course of their commercial or independent professional activity.
2) Services Provided by the Provider
2.1 The Provider offers both online and in-person events. The content of the event is set forth in the respective description on the Provider’s website.
2.2 For online events, the Provider delivers its services exclusively in electronic form via online video conference using appropriate technical means. To this end, the Provider shall provide the Customer with suitable application software prior to the start of a video conference, and may also utilize the services of third parties for this purpose. To ensure error-free participation in the online video conference, the Customer’s system must meet certain minimum requirements, which are communicated to the Customer on the Provider’s website. The Customer is responsible for ensuring compliance with these system requirements. The Provider is not liable for technical problems attributable to the Customer’s failure to meet the system requirements.
2.3 For in-person events, the Provider renders its services exclusively through personal contact with the Customer and in premises selected by the Provider for this purpose. Unless otherwise specified in the Provider’s description, the Customer has no right to select a specific venue for the desired event.
2.4 Unless otherwise stated in the description on the Provider’s website and unless the parties have agreed otherwise, the Provider shall perform its services in person.
2.5 The Provider performs its services with the utmost care and to the best of its knowledge and belief. However, the Provider does not guarantee a specific outcome. In particular, the Provider does not warrant that the Customer will achieve a specific learning outcome or that the Customer will reach a specific performance goal. This depends not least on the Customer’s personal commitment and determination, over which the Provider has no influence.
3) Conclusion of the Contract
3.1 The events described on the Provider’s website do not constitute binding offers on the part of the Provider, but rather serve as a basis for the Customer to submit a binding offer.
3.2 The Customer may submit their offer via the online registration form provided on the Provider’s website. In doing so, after entering their information into the registration form, the customer submits a legally binding contractual offer regarding the selected event by clicking the button that completes the registration process. Furthermore, the customer may also submit the offer to the Provider via email, mail, or telephone.
3.3 The Provider may accept the Customer’s offer within five days,
- by sending the Customer a written registration confirmation or a registration confirmation in text form (fax or email), in which case the date the Customer receives the registration confirmation is decisive, or - by requesting payment from the Customer after the Customer has submitted their contractual declaration.
If more than one of the aforementioned alternatives applies, the contract is concluded at the time the first of these alternatives occurs. The period for accepting the offer begins on the day after the customer sends the offer and ends at the close of the fifth day following the sending of the offer. If the provider does not accept the customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent. The same applies in the event that the event selected by the customer begins before the expiration of the acceptance period and the provider does not accept the customer’s offer at least 24 hours before the start of the event, unless otherwise agreed between the parties.
3.4 When registering via the Provider’s website, the text of the contract is stored by the Provider after the contract is concluded and transmitted to the Customer in writing (e.g., via email, fax, or letter) after the Customer submits their order. The Provider does not make the text of the contract available in any other form.
3.5 Before submitting a binding offer via the Provider’s online registration form, the Customer may correct their entries at any time using standard keyboard and mouse functions.
3.6 The contract may be concluded in German.
4) Right of Withdrawal for Consumers
Consumers generally have a right of withdrawal. Further information regarding the right of withdrawal is provided in the Provider’s withdrawal policy.
5) Prices and Payment Terms
5.1 Unless otherwise specified in the Provider’s offer, the prices listed are total prices that include the statutory value-added tax.
5.2 Costs for travel, lodging, and meals for in-person events are not included in the price and must be borne by the customer, unless otherwise specified in the provider’s description.
5.3 Payment options are communicated to the customer on the provider’s website.
5.4 If payment by invoice has been agreed upon, payment is due 14 days after receipt of the invoice without any deductions, unless otherwise agreed.
5.5 If a payment method offered via the “PayPal” payment service is selected, payment processing is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Service, available at https://www.paypal.com/ de/webapps/mpp/ua/useragreement-full or—if the customer does not have a PayPal account—subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
6) Eligibility to Participate, Transfer of Contract
6.1 Only the person named in the registration confirmation is eligible to participate. A transfer of the contract to a third party is permitted only with the Provider’s consent.
6.2 If a third party enters into the contract between the Customer and the Provider, that third party and the Customer shall be jointly and severally liable to the Provider for the participation fee and any additional costs that may arise from the third party’s entry into the contract.
7) Failure to Meet the Minimum Number of Participants
7.1 The Provider may set a minimum number of participants for its coaching sessions. If a minimum number of participants is set, the Provider will expressly indicate this in the description.
7.2 If the minimum number of participants is not met, the Provider may withdraw from the contract by notifying the customer no later than seven days before the start of the coaching session. The Provider shall send the Customer its notice of withdrawal immediately upon becoming aware that the required number of participants has not been reached, and no later than seven days before the start of the coaching session.
7.3 If the Provider exercises its right of withdrawal pursuant to the preceding section, the Customer may request participation in another event of at least equal value, provided the Provider is able to offer such an event from its portfolio at no additional cost to the Customer. The customer must assert this request to the provider immediately upon receipt of the provider’s notice.
7.4 If the customer does not exercise his or her right under the preceding section, the provider shall immediately refund any participation fee already paid by the customer.
8) Changes to or Cancellation of the Event
8.1 The provider reserves the right to change the time, location, coach, and/or content of the event, provided that the change is reasonable for the customer, taking the provider’s interests into account. Only minor changes to the services that become necessary after the contract is concluded and were not caused by the provider in bad faith are considered reasonable. In the event of a change to the time, location, coach, and/or content of the event, the Provider will inform the Customer of this in a timely manner.
8.2 In the event of a significant change to the services, the Customer may withdraw from the contract free of charge or, alternatively, request participation in another event of at least equivalent value if the Provider is able to offer such an event from its portfolio at no additional cost to the Customer.
8.3 The customer must assert the rights set forth in the preceding section against the provider immediately after being informed of the change in services.
8.4 The provider is entitled to cancel the event on short notice for important reasons, such as force majeure or illness of the coach, in exchange for a full refund of any participation fee already paid.
In the event of cancellation, the Provider will endeavor to arrange an alternative date.
9) Contractual Right of Withdrawal (Cancellations)
Irrespective of any existing statutory right of withdrawal, the Provider grants the Customer the right to cancel their registration for one of the Provider’s events free of charge under the following conditions (contractual right of withdrawal):
9.1 The customer may cancel their registration up to 1 day before the start of the booked event without providing a reason by submitting a written notice (e.g., email) to the provider. The date the Provider receives the written notice shall determine compliance with the cancellation deadline. If the Customer cancels their registration within the specified time frame, the Provider shall refund any participation fee already paid in full within two weeks of receiving the notice. For this purpose, the Provider may use the same payment method that the Customer used to pay the Provider.
9.2 Any statutory right of withdrawal the customer may have is not restricted by the right of withdrawal set forth above.
10) Materials
10.1 The provider holds all rights of use necessary for conducting the event. This also applies to any materials that may be provided to the customer in connection with the event.
10.2 The customer may use the content of the event—including any documents provided—only to the extent necessary to fulfill the purpose of the contract as agreed upon by both parties. In particular, without the provider’s separate permission, the customer is not authorized to record the event or parts thereof, or to reproduce, distribute, or make documents publicly available.
10.3 For online events, course-related materials (e.g., documents) will be provided to the Customer exclusively in electronic form via email or as a download. Unless otherwise agreed, the Customer is not entitled to receive the materials in physical form.
11) Liability
The Provider shall be liable to the Customer for all contractual, quasi-contractual, and statutory claims—including tortious claims—for damages and reimbursement of expenses as follows:
11.1 The Provider is fully liable on any legal basis
- in cases of willful misconduct or gross negligence,
- in cases of intentional or negligent injury to life, limb, or health,
- based on a warranty promise, unless otherwise specified in this regard,
- based on mandatory liability, such as under the Product Liability Act.
11.2 If the customer is acting as a consumer domiciled in Germany or as a business, the following limitations of liability apply:
If the Provider negligently breaches a material contractual obligation, its liability is limited to the foreseeable damage typical for this type of contract, unless it is liable without limitation pursuant to the preceding clause. Essential contractual obligations are obligations that the contract imposes on the Provider, based on its content, to achieve the purpose of the contract; the fulfillment of which is essential for the proper performance of the contract in the first place; and on the observance of which the Customer may regularly rely. In all other respects, the Provider’s liability is excluded, unless the Provider is liable without limitation in accordance with the preceding paragraph.
11.3 The foregoing liability provisions also apply with respect to the Provider’s liability for its vicarious agents and legal representatives.
12) Governing Law
The law of the Federal Republic of Germany governs all legal relationships between the parties. With respect to consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
13) Alternative Dispute Resolution
The Provider is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Copyright Notice: These Terms and Conditions were drafted by the specialized attorneys at IT-Recht Kanzlei and are protected by copyright (https://www.it-recht-kanzlei.de)
Effective as of: September 21, 2026, 10:54:41 PM